"Star Wars books?": lady in her 30s.
The usual reference interview, revealing that what she is actually looking for is a clear picture of the Death Star so that she can use it to make a birthday cake for her son.
We find a few books with great Star Wars pictures, but all of the Death Star ones are over two pages (staple in the middle) or too small, so while she's still flipping through books, I tell her I'll try to find one online.
When I hand her the Death Star (sounds like the title of some avant-garde novel, doesn't it?), she practically squeals with excitement. "You just made a little boy's birthday!"
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